In this issue of the "Gecko Gazette," we address two issues businesses are faced within the management of their hospitality managers. Your manager can make - or break - the retention of your customer base, so we highlight how to give your managers the freedom to make necessary decisions. In our second article, we discuss warning signs that it may be time to let a manager go.
We hope these articles are helpful to you when making staffing and hiring decisions. If we may be of any assistance in your hiring needs, please let us know!
Best regards,
Robert Krzak
President
robert@geckohospitality.com
Retain Customers By Giving Your Managers Freedom
When a customer of your hospitality business is unhappy, usually the first thing they do is say "Let me speak to your manager." They are expecting to have a manager hear out their complaints and then rectify their problem. But if your managers don't have the freedom to make an executive decision and "make things right," it will further exasperate the problem and you may lose this customer forever.
To keep this situation from occuring (and decrease the impact of a potential negative review from an unhappy customer), your managers need the freedom to make an executive decision. However, letting your managers have full reign to make decisions at their discretion can be a difficult thing, so follow these steps to help your managers make decisions that your business will be comfortable with.
When You Need to Let a Hospitality Manager Go
At some point, all hospitality businesses will be faced with the predicament of letting a manager go. Your business's management team helps you be successful and profitable, efficiently manage staff, and retain your customer base. The decision of whether you should let a manager go can be difficult.
To help make your decision easier, we highlight four possible signs that it is time to let your manager go.
